EMILY C.
We travel often for tournaments, but we'll take our business elsewhere after this stay. The rooms were subpar, and the real deal-breaker was how little hospitality or flexibility we got from the front desk. My 13-year-old daughter was repeatedly stopped and told she couldn't walk down the hallway without a parent, even just to get a snack or visit a teammate. It felt like new printed rules kept appearing over the weekend and being enforced as issues came up. On Friday, parents from the team sat quietly in the lobby until 10 p.m., without being loud or disruptive. By Saturday morning, a new sign said groups over 13 couldn't gather anywhere on the property, even though the hotel knew it had booked rooms for our softball team. To follow the new rules, we reserved a conference room for Saturday from 5 to 11 p.m. Game schedules, traffic delays from a widespread local power outage, and another outage at the hotel meant we got there around 7 to 7:30. They said the reservation had been canceled because we hadn't checked in by 7. The room was empty and no one else needed it, so it was frustrating that they made no effort to accommodate a large group of paying guests who had booked it until 11. If hosting youth sports teams is a problem, they should reconsider offering group rates and booking codes for those events.
