Hampton Inn & Suites Dallas/Ft. Worth Airport South

For the price, the rooms were well maintained, the staff super polite, and the whole experience top notch. Breakfast and parking were complimentary too. Lucy was amazing, thank you. Incredible choice of stay.

I'd stayed at this property before and had a great experience, but this time was unacceptable. I reached out the day before to ask Eva or Elva about early check-in and contactless check-in with a digital key. The front desk said it would depend on availability that morning. I checked in through my Honors app, which said my key would be ready. Before arriving, I messaged again because there was no pending charge on my card. The desk said they didn't know why, since my room was ready. When I asked why the app didn't show it, Hunter said the system might be down. Later, Hunter said the GM had changed the policy because of fraud. I explained my previous stay, that I could verify I wasn't fraud, and our earlier discussion about contactless check-in and the digital key. I tried reaching the GM but was repeatedly told he was busy. Consumer care managed to reach him. Their agent apologized that the policy had changed without notice even though contactless check-in was still advertised, then said the GM would cancel the stay without a charge so I could book elsewhere. I booked at embassy without an issue. An hour later, this property charged me. When I contacted customer service again, the front desk told them I was a no-call, no-show so they could charge me. That is FRAUD, and I will pursue it as far as I can. How can they claim a policy changed because of fraud while the property falsely documents notes to process a charge? I'm greatly disappointed in this Hilton property.

It's been 10 days and I still don't have the incident deposit refund, despite follow-up emails. The front desk showed poor coordination and nonchalance. The arrogance in your reply is obvious. Even if you own the hotel, you can't act like this. You've got a lot to learn.

The staff went above and beyond to help with our request for adjoining rooms. We stay here at least once a year, and it's centrally located, consistently clean, and has a decent breakfast.