Tru By Hilton Greenville

There was no hot water once during my five-night stay. I sometimes like cold showers, so I just put up with it. My room was clean, but the TV didn’t work. After asking the front desk about it for two days, I fixed it myself, lol. It’s probably one of the better hotels around here, so it is what it is.

The rooms are okay, though they’ve gone downhill since opening, and there are barely any towels. You might as well bring your own from home. I don’t understand why you held twice the amount on my debit card. When I raised it with the front desk, thinking she was the morning manager, she acted like I didn’t know what I was talking about. Release my funds.

The carpet was the nastiest I’ve ever seen, and the shower looked like it had never been cleaned. The stainless steel trash cans were coated in gunk and streaked with stains of who knows what. The rooms were filthy and smelled bad. I’ve stayed in much older hotels that were far cleaner. It’s disappointing to see such a new hotel in this condition. I can’t believe it’s by “Hilton”; it gives the name a bad reputation, and someone should look into this location. I’m not asking for a refund because I can already imagine the front desk saying the rooms are clean and arguing with me. They can keep the money, but I’m done staying here.

It may be Greenville’s newest hotel, but it’s already badly run-down. Our room was nasty, with bugs and brownish-reddish marks on the sheets, and the bathroom was falling apart. I wouldn’t stay here again.