Hilton Garden Inn Hampton Coliseum Central

The beds had only a very thin quilt instead of proper comforters, and I was freezing and uncomfortable all night. The bathroom had no large bath towels, just smaller ones. I arrived at 4:30 PM and was told a room would be ready in about 30 minutes. Several other guests were waiting in the lobby too, even though check-in time had passed. The delay was frustrating and inconvenient, and I think some kind of credit or adjustment should have been offered. It was a very disappointing stay, and I expected much better.

The beds were comfortable, and the room itself was nice to stay in. The presentation looked lovely at first, but the covers had hair on them, the pillowcases were too small, and one drawer wouldn’t close. Breakfast was disappointing too: the chairs were stained, the tables looked like they hadn’t been cleaned in a while, and the hostess handed us a wet, dirty book with the receipt. I hope housekeeping understands how much its work matters to guests and to the hotel. I see too many employees who don’t seem grateful for the chance to serve.

I was charged over $160 a night after taxes, so I expected better, especially in such a competitive area. I’m a Diamond member because I travel a lot for work, but experiences like this may push me toward Marriott, where I’ve generally had better stays. During my nine nights, housekeeping came to my room just once. I told the front desk on day five when I asked for fresh towels, but nothing changed. I never put a Do Not Disturb sign on the door, and I was out for work by 8:15 at the latest every morning. The restaurant was far too expensive for food that was mediocre at best. My thermostat also didn’t work properly: the fan wouldn’t stay on when set to “on” and kept acting as if it were in auto.

I came back for another business trip on 2/11/26, and the spa was still out of service. My room, 112, was ready on time, but its ironing board was broken. Later, I found a roach in the room and had to kill it. They moved me to another room, but after these two poor stays, I wouldn’t recommend the place, especially with a roach problem. On my first visit, 2/6/26, I had checked in ahead of a 3 pm arrival, yet when I got there around 4:15, my room wasn’t ready. It took about 45 minutes to get a room, and it wasn’t the one I had selected. The hot tub was also down. In fact, no rooms were ready that day, so everyone had to wait in the lobby. They gave me 20,000 points, so that part was okay. As a Hilton Diamond member, I’d hoped for a decent stay.