WoodSpring Suites Harlingen

I haven’t checked in yet, that’s next Wednesday, Dec. 17. But I just got off the phone with Allison, and she was really helpful with my question. She came across as someone who wants to give guests the best service she can. I’d read reviews praising Allison, and the call made me feel comfortable enough to make a reservation right then because she seemed sincere. Management should tell her she’s doing a good job. It’s hard to find staff like her. Please tell her I said thank you for the help and well done. JEY

I’ve paid less for a hole in the wall and gotten a better place. The rooms are simple, as the website says, and the kitchenette was useful, but there was no coffee in the room or lounge. There were no lamps or mirrors in the room, cleanliness was only okay, and the shower pressure was lousy. I tried to check in 15 minutes early and understood when they couldn’t accommodate that. But I couldn’t check in on time either, which was confusing. I also couldn’t get my AAA discount because I’d forgotten to apply for it online.

Alison was wonderful. We’d spent the previous night at a hotel with no hot water, and when we arrived she was very sweet and showed us the room. We loved it. She put us in a double bed room that was very clean and neat. The reception was fabulous, the rooms were clean, and the customer service was great. Thank you so much, Alison. We’ll be staying for all of November.

Alison at the front desk made check-in quick and was kind. I’d booked a single room online, but none were available, so they upgraded me to a nice double room and kept the original booking price.