Extended Stay America Suites Houston IAH Airport

The staff were nice, but I left before the week was up because I didn’t feel safe. The hallway smelled really bad, there was mold in the bathroom, and the hotel is very old and needs remodeling. Yellow stuff was smeared on the wall, the paint was chipped, and I wouldn’t even open the cabinet drawers. I hated it.

I was paid through January 17 2026. At check-in, I disclosed my emotional support animal and was told it was acceptable. The hotel approved it and took my advance payment knowing about the animal. Later, they added a fee and demanded payment under threat of cutting off access to my prepaid room. I paid while disputing the charge and under protest. Adding a fee after the fact and making room access depend on paying it felt like misrepresentation and a bad-faith change to our agreement.

It’s cheap and close to the airport, and the staff were nice. The freezer also worked well enough for me to save about 50 pounds of beef I was taking back to Washington. That’s why I gave it the extra star. Otherwise, the place felt like a one-star hotel. It was filthy and smelled awful, like death. There were dead things in the walls, and drawers and cabinets had actually been removed from the room. The room by the front desk smelled so bad that staff offered me another one for maybe $10 more. I was glad to pay that to get away from the smell. The new room was okay, but not good by any means, and my wife was very unhappy.

I was here for just three days and wouldn’t recommend it. There were roaches everywhere, the smell was terrible, and water pressure was very low. The kitchen sink had no running water, the toilet wouldn’t flush on my last day, and the shower was so bad I might as well have washed in the bathroom sink. There was no toilet paper in the room when I arrived, so I doubt it had been cleaned properly. Wi-Fi was terrible, and there wasn’t a working outlet in the bathroom. The so-called complimentary breakfast was just coffee, with no creamer, and granola bars. You might get a muffin if you’re lucky.