Countryside Suites Kansas City Independence I-70E Sports Complex Hotel

The highway is nearby, but it was still quiet, and I rested well. There were plenty of food places within walking distance, plus a Casey's right next door for easy gas. The location suited me perfectly, checkout was quick, and they returned my cash deposit within minutes. I had no major complaints. My reservation was really cheap, so the extra $20 fee wasn’t a problem, even though I wasn’t sure what it was for. I’ll come back when I visit again.

The owner is easy to reach and attentive, and I appreciate the customer service here. The owner and staff are professional, responsive, and seem to care about their guests. Whenever I’ve had a question or needed something, they’ve handled it quickly and without hassle. The rooms are a decent size and comfortable. I’ve also seen improvements over time, and it’s clear there’s real effort going into making the place better. I’d recommend it to anyone looking for a reliable, well-managed stay.

The floors were still a little damp when we arrived and looked freshly mopped, which suggested the room had just been cleaned. The building is older, and the room is dated, but it was clean. The entrance looked clean too and had no unpleasant smell. I called ahead about my budget, and the friendly staff were willing to work with me to find an affordable room. I appreciated their flexibility and kindness. It’s a basic, older place that does the job if you want something simple and budget-friendly instead of fancy or updated. The location is great. After we settled in, though, we found hair in the bathroom and no toilet paper. It seemed the room hadn’t been fully checked before we arrived. The staff stayed kind and helpful, but cleaning and restocking need more attention.

The whole place smelled strongly of cigarettes. The woman at the front desk was rude and no help when we walked in. They charged us an extra 40 dollars for another person in the room and wouldn’t refund it. We also watched her hang up on a customer who was asking for a refund.