Baymont by Wyndham Kansas City KU Medical Center

We were charged $95 per room per night for conditions that were disgusting. My father was dying in the hospital, so we felt stuck for the first night. We had two rooms and had requested the main floor because of my mother. We were told there were no main-floor rooms with two double beds, and there was no elevator, so they put us upstairs on the second floor. When my husband found that his heater didn’t work, the clerk moved him to a first-floor room with two double beds. The clerk then said that was why we’d been put upstairs, despite saying earlier that no such rooms were available on the first floor. My mother’s bathtub ran all night, and her toilet didn’t work. The tubs were stained black, as was the grout around the toilets. The hotel’s flag out front was torn to shreds. I mentioned all this at checkout and was told someone would call, but nobody did. I can’t believe Wyndham accepts these conditions at one of its hotels. I’m appalled by both the property and how we were treated after making a reservation with specific health-related requests that they refused to honor.

Carlita was a warm, welcoming, and informative front-of-house host. She explained where everything was and brought me extra towels before I even asked. I use a hotel once a month, and this peaceful stay was better than the five-star Hilton I paid $500 for last week. Thank you, Carlita!

For $77 a night, the price was reasonable, and the breakfast was good. There are several restaurants within walking distance, and the parking lot is large and well lit. The hotel has several two-story buildings; I didn’t see an elevator. There’s an outdoor pool, vending, on-site laundry, ice machines, and complimentary breakfast. I also like the charging ports in the lamps, a nice touch. My room wasn’t comfortable. The shade was broken, there was hair residue in the tub, and the bin had trash in it. None were deal breakers, just annoying. I was also bothered that, after I asked for a late checkout and reminded them three times, someone still knocked on my door at 11:15.

The front desk clerk was willing to work with us after inspecting the room, though we had to push a bit to get a refund. We checked in and quickly realized the online photos were very misleading. The building smelled strongly of urine outside, and inside the lobby mildew hit us as soon as we saw it covering the vents. Our room was disgusting: stained sheets and comforter, stained shower curtain, hair left in the shower by a previous guest, pimple patches stuck to the carpet, and a suspicious-looking spot by the fridge that might have been bodily fluid. The smoke alarm had no batteries, with its compartment left open. Once we noticed that, we asked for a refund and left. I wouldn’t recommend this to my worst enemy. Yuck.