Quality Inn & Suites - Metairie

Kristen was wonderful and helpful whenever we dealt with her, and the central location was handy for our plans. Still, we left a day early and gave up the money because we'd booked through a third party and couldn't get a refund. That's how much we wanted to get out, and I wouldn't stay here again or recommend it. Our room smelled strongly of mildew, and the place felt dirty and poorly maintained. The pool was green and looked so filthy that my friend and I didn't feel comfortable swimming. The bed made loud, creaky noises whenever anyone moved, all night long. Because it's set up motel-style, we had to cross the lot to get fresh towels. Housekeeping was inconsistent too. We had to ask for our room to be cleaned, and it only happened once. There's a Holiday Inn down the road that I'd have preferred. At least the rest of our vacation was fun.

No hot water came through even after I let the faucet run for 15 minutes. I had to leave for the airport, so I couldn't wait any longer. The rooms had been redone and were decent, but the outside looked very run down. Just to be clear, this is a motel.

We only stayed because our car broke down while I was with my three-year-old son, who has special needs. The place might look updated outside, but the inside was filthy. The sheets had nasty stains, there were blood spatters on the wall, and the tub had odd little specks that I later found out could be parasites. They don't clean properly. When I complained, the owner blamed us and even put his hand in my face to silence me. It was a disgraceful experience. I wish I had left right then. Please think twice about staying here. Your health and mental well-being matter, and the hotel next door is a better choice. This place needs to be shut down.

We settled for this hotel after looking around for a few minutes, and the service was horrible. They took $125 from us for nothing, then charged another $50 as a “security deposit.” The only decent part was the woman at the front desk. The coffee maker was moldy. Staff said “I'm sorry” and supposedly looked for a replacement, but said they couldn't find one. There was no hot water, the TV and hair dryer didn't work, and the bathroom was incredibly slow.