Element by Marriott Miami Brickell

The valet crew were quick and friendly, breakfast was good with a live cook, and our upscale room had filtered water at the sink. The staff made the stay, though. We had some third-party booking trouble and asked a ton of questions, but everyone stayed cheerful and really tried to help. Rickey gave us an amazing taco restaurant recommendation, and Sierra, Melissa, and the trainee without a name tag were all wonderful. I'd love to stay here again when I'm back in Miami.

I was left without a room for November 29, despite receiving two confirmation emails saying I was all set. I had booked at a company discount, and today the reservation was cancelled without warning. The explanation was that they couldn't charge my card, but nobody had emailed to say payment was needed. In all my years booking with Marriott corporations, I've never been charged five days before check-in. When I offered to pay right then, I was put on hold. Once they found out it was a discounted rate, suddenly I couldn't pay. The hotel was sold out, and they couldn't accommodate me with the rest of my family. The alternative offered was a joining hotel for $183 more than my original booking. This is so frustrating and such a major inconvenience. They need to do better.

This was Christmas week in December 2025. I came with my children to celebrate and ended up having a horrible experience. The valet was rude and lied about someone checking a car in under my room number, then I was charged for valet even though I never used it. For two days I asked service employees for hair conditioner and body wash, but neither was brought up during my four-day stay. I booked three nights, then extended by one day. The service desk called and agreed to the extension without mentioning a different price. But when I went to the desk to update my room key, they charged me much more. The person there was disgustingly rude, with no reason for it. I'm a Marriott bon voyage member, a federal government employee, and a family member of a corporate worker. This hotel isn't high class or professional, and I would never book here again. I contacted Marriott and got an even worse response. The representative wouldn't help or adjust the billing problems, kept putting me on hold, then hung up without calling back or resolving anything. I was billed for valet I didn't use and an outrageous amount for the extra day, even though the hotel representative had verbally agreed to the same rate over the phone. I also belong to Hilton and will take my business elsewhere. Nothing was fixed. Don't reply with regrets or say you hope I'll return, because I won't. Save the response for someone else unless you're refunding my money.

The rooms are small, but mine was clean and had a full fridge and freezer, cabinets with plates and cutlery, and dishwashing supplies. Publix is down the block, Target is a six-minute drive, and Wendy's and McDonald's are an easy walk. Brickell park is about 15 minutes away, which was nice for our toddler. The gym on the 22nd floor was well equipped, with clean machines, a Peloton bike, sweat towels, water, and fruit. The building was spotless throughout. The pool felt chilly even on an 80-degree day, so most people just sat by it. Since there's a $30 daily resort fee, I think it should be heated in winter. They also run out of pool towels quickly, though housekeeping can bring more. Element shares this location with ac Marriot. From the entrance, you go down an empty hall and take the elevator to the sixth floor. Element check-in is on the right and ac hotels is on the left. Check-in was seamless. Marriott bonvoy platinum members get a $15 daily credit, usable only at the bar or lounge on that floor. The bartenders were great and made good drinks, though expect cocktails to cost $20 or more. Breakfast was free each morning, with a different hot option daily, plus waffles, fresh fruit, yogurt, baked goods, bread, juice, and coffee. It was really good. I had a great stay and would recommend it.