Karissa M.
The staff were so nice and amazing, which is why I wanted to give this place five stars. But we booked specifically because the photos showed a pool, and there isn't one. There are plenty of other hotels nearby, close to the food court and the Baird convention center, so we paid extra based on that pool advertisement. It was a real letdown for the kids. If, like me, you check the pictures before booking, don't believe everything you see.

