Rand Tower Hotel, Minneapolis, a Tribute Portfolio Hotel

The breakfast service could be painfully slow, depending on who served you. Try to get one of the girls, they're faster 😉. We also rented a meeting room, but found the pricing over the top and the service poor, so we wouldn't do that again. The front desk, though, was always quick and helpful. Rooms were great, clean, and had a nice industrial look, with a comfortable bed. The gym offered more options than the usual hotel gym. One star off for the meeting room experience.

The valet deserves 12/10, and the welcome, service, amenities, location, cleanliness, style, and comfort all get 10/10 from us. The hotel made our weekend. My son said it was the nicest room we'd ever had, and it mattered a lot to me that he was happy on such an important weekend. Jaylyn welcomed us so warmly that we felt at home right away, and she was around and attentive all through the stay. Nebiu, the hotel manager, was thoughtful and helped put any issue right. We even hugged goodbye at checkout. There was a small glitch, but it was quickly resolved, a good example of how fixing a mistake can build a stronger relationship. The rooms and room service were excellent. I love Marriot properties and the Bonvoy app, and this time the app rates looked great. The photos were accurate too. My son and I loved the place from the moment we walked in. Jaylyn is a wonderful welcome at the front office, and Nebiu made sure the team went above and beyond. See you soon 🙏🏼 David and Aaron G. Stayed November 22-24, 2025

The hotel itself was exceptional, and check-in was easy. I arrived at 3:00 p.m. Wednesday, Thanksgiving Eve, and checked out at 7:00 the next morning, Thanksgiving Day. The front desk was courteous and helpful then. The next day, though, my emailed folio showed a charge that wasn't for my room. I called to correct it and was told the general manager would call back in a couple of hours, but nobody did. When I followed up, the person who answered was abrupt and rude, simply saying the money would be refunded without an apology or any acknowledgment of the inconvenience. I challenged him about that, and it cost them a star. To their credit, the amount was back on my card within an hour.

The last visit was the final straw. Ben seemed angrier than before, and the whole atmosphere felt uncomfortable. Over the last few months I've had several bad interactions with him at Bar Rufus. He gets irritated when I ask for something simple like a menu or a cocktail suggestion, cuts me off, and mumbles under his breath. I let it go the first time, thinking everyone has an off day, but when I returned with a friend the same short, rude behavior happened again. I live nearby and used to enjoy this beautiful hotel, especially sitting at the bar and chatting. Other bartenders have been kind and welcoming. I've also seen Ben speak loudly and aggressively to guests and coworkers. It feels like he's frustrated that anyone asks him for a drink, so I won't be coming back. It's disappointing to feel mistreated somewhere I used to enjoy.