Travelodge by Wyndham Monroe

After reading the reviews, I called to double check my two-night jacuzzi room booking. The man who answered was very polite and explained that the tub was there but the jets didn’t work. They also advertise a pool, but there isn’t one. He refunded me with no fee, and I really appreciated how understanding and kind he was.

I booked in January, but just a couple of days before my mid-June stay they called to cancel because they’d overbooked by 75 rooms. I’m a Wyndham rewards member who has spent MANY MANY nights at Wyndham properties, so it felt like a real slap in the face to be dropped after making my reservation because I didn’t pay cash. Booking here apparently means nothing. Given the way they do business, I can only assume the hotel is a dump too.

The staff were friendly enough, but the room was awful. The door barely closed, and the gaps made it only a little better than sleeping in a tent. The ceiling was coming down, the curtains were full of holes, and the walls were dirty. There were translucent white smears of a questionable kind on the headboard, brown marks on the desk chair that looked like peanut butter, and literal feces smeared down the outside of the toilet. I had to make my husband clean that before we could use it. The shower curtain was filthy with who knows what all over it. I was worried we’d bring bugs or disease home. They only took a cash deposit instead of keeping a card on file, which I found strange. I hated the place and want my money back. If it hadn’t been so late, I would have gone somewhere else.

We called ahead to say we wouldn’t arrive until almost midnight for the jacuzzi room we’d booked through a third party. The front desk said the room was ready and would be waiting, but when we got there it had already been given to someone else before we’d even spoken with them. They only had a double queen room left and warned us to take it then, because another third-party customer might get it and leave us with nothing. We canceled the third-party booking and took that room, only to find the toilet in pieces across the bathroom. The desk said only the manager could refund or reverse the charges. At 1 a.m. on a Saturday, we had to find another hotel, which cost twice what we’d paid through the third party and this place. When I later called management about the employees, a woman named Ashley hung up on me and gave me the runaround. Extremely unprofessional.