Sheri D.
The location was great, the pool had a nice resort feel, and the food on site was quite good. But accessibility was a major problem. None of the doors were wheelchair accessible, and the hotel’s handicap access felt almost nonexistent. We booked a king mobility accessible tub/room for a wheelchair user and confirmed it at check-in, then were surprised to get a standard room. We hauled everything back downstairs. The woman I assumed was the manager said they didn’t even have that kind of room, though I showed her the email confirmation. When I got upset and asked her to find us a room, even at another property, she was very nonchalant. I said they were required by law to provide the room we booked, and she called that a threat. I just wanted the room I’d booked. Traveling is hard enough as a disabled person. They eventually “found” a room that was technically ADA, but a wheelchair couldn’t pass through the bathroom door without multiple maneuvers. The furniture didn’t match at all, as if it were leftover pieces thrown together: a pink woman’s writing desk, brown coffee bar, and navy blue chest. If you need an ADA room, the embassy suites is a better choice.
