Sobe City Apartments

I booked a two-bedroom apartment for Thanksgiving weekend, but less than 24 hours before check-in, I still hadn’t heard from my host, so I texted. That’s when they told me the reservation had been canceled because they couldn’t validate my information. They said a full refund would arrive within seven business days, but never contacted me beforehand to say anything was missing or ask for more details about my stay. It’s been over a month, and I still haven’t received the full refund. I’ve emailed every week, and each time they say my request was sent to the refunds department. They keep brushing me off and avoiding my request to speak with a manager. This is completely unacceptable for a reputable business. Buyer beware, stay away.

We were told to pay at the property when we booked, so they weren’t supposed to take a prepayment. We canceled our May reservation in March because of COVID and still haven’t received a refund. After 80 days of emailing every week and calling several times, we’re no closer to getting the money back. The same email template keeps saying they’re running up to 30 days behind. Their latest message asked for our bank details because they no longer have our card information on file. We believe this place is a scam and that they’ve stolen our $1,500.

We booked through Booking.com and canceled in August. We’re still waiting for our refund. At first, the company replied saying it couldn’t refund the original card and offered other ways to pay us back, but then the refund never came and they stopped answering our emails. Booking.com hasn’t been very helpful either, and we’ve had to keep calling to make any progress. The company tells Booking.com it processed the refund, but it clearly hasn’t. This seems like a possible scam. Don’t book here if you might need a refund after canceling.

We canceled a booking worth over $3,000 that we made in October, and by mid-March we still hadn’t received a cent of the full refund they were supposed to issue within 30 days. We’ve contacted SoBe NY in several ways and spent hours on texts and emails, only to be told their refunds team is “working on it.” Half a year for a simple refund is absurd. At this point it feels criminal and completely unprofessional. Do yourself a favor and book somewhere else.