The Moore, a Member of Design Hotels

The location couldn’t be better, the soaps smell incredible, and the rooms are lovely enough that I almost didn’t mind the view being a wall. I wanted to love this place. I booked this luxury hotel as a birthday treat, but the $50 resort fee felt a little chintzy. They gave me a poker chip for $40 worth of breakfast items, and I was looking forward to using it. In the morning, the food area was completely empty, not a crumb. When I asked if anything could be done since I couldn’t use my credit, the woman at the counter laughed and said, “no you can just buy a few juices if you need it”. They said it was busy, but surely they know how many guests have booked and can order more pastries. I know this is a luxury hotel. I know I’m not white, and maybe not as lavish as their regular guests. Losing $40 wasn’t the main thing, but being laughed at for wanting what I paid for soured my birthday and nearly brought me to tears. I felt looked down on and ripped off instead of treating myself. I’ve had better checkout experiences at a Hampton Inn, where I can at least get breakfast without an extra fee just because

We’re back for our second stay at The Moore and couldn’t be happier with it. The staff are extremely friendly, the accommodations are fantastic, and I love the neighborhood and how close it is to so many popular places. We also found a few good nearby restaurants, which made the visit even better.

We felt right at home at The Moore. It’s a timeless, elegant hotel, and the staff were gracious and accommodating. A special thanks to the young woman at the desk who took our photo before we headed out for the evening. The heated bathroom floors were a treat, and I especially liked the poker chips. The location worked perfectly for our NYC visit. We walked to Madison Square Garden, Times Square, and Central Park, with plenty of restaurants close by. Congrats to the owners on a true gem.

The rooms were on the small side, but we made them work. What stood out most was the service: the front desk staff greeted us warmly every morning and evening. We also got a $40 daily cafe credit, which covered pastries and coffee, a really nice perk. I stayed at The Moore with my boyfriend for a week, and we’d definitely come back. I’d recommend it.