Four Points by Sheraton Omaha Midtown

The lobby is nice, and the rooms are fine, so it's not a bad place to stay. Still, it didn't match what I've experienced from this brand before, especially at this price. The Wi-Fi went out overnight but was fixed. Desk staff seemed a little lost, and maintenance felt lax.

We paid over $500 for one night because there was an event in town and this hotel couldn't fit our family in one room, so we had to book two. This place is one step up from the dumpster outside. We saw the reviews about bed bugs and spider bites only after checking in. Staff were lazy when we needed help. The door wouldn't work, so I called and was told someone would come up, but no one did. We eventually unjammed it ourselves. Later the TV stopped working. Again, they said they'd send someone and didn't. When I went to the desk, they said they didn't know how to fix it and maintenance could look in the morning. We said we were checking out in the morning. They apologized and offered one free breakfast voucher for our family of seven. Also, the second elevator makes a deathly sound and shakes badly. Its last inspection was over three years ago.

I stayed for the Berkshire meeting, and getting downtown by car was quick and easy. My room was fine, with comfortable beds, and the cleaning staff kept up with it. My one practical gripe is how few places there are to hang a wet towel after a shower. I ended up using the desk chair or shower curtain rod. On my second day, a strange front desk computer problem changed my room number. It confused me, the desk staff, and the cleaning crew. Management was open about the mistake, apologized, and offered a generous gesture. Technical errors happen, and the way a company handles them matters. Marriott/Sheraton showed care and appreciation, and I really appreciated the apology and offer from management at Four Points Omaha. I'm writing after the buzz from the two complimentary cocktails at the bar had worn off, so Tito's didn't influence this. I'm sincere and grateful. Thanks for a friendly, comfortable stay.

I used to live in Omaha, back when this place was a Motel 6. They did a nice job renovating it and turning it into a Four Points. I've stayed many times over the past year, and each visit has been positive. The rooms are always clean, and staff are friendly. It's a little tricky to find if you don't know Omaha, though not too bad. There's no laundry on site, but a laundromat isn't far away, so it doesn't bother me much. I'll definitely stay here again.