Cobblestone Suites Oshkosh

I stayed here for a long time without any issues until a new female manager started working there. At first she was nice, but after she saw me with my partner, she began giving me attitude each time we came. I ignored it. I never yelled at or disrespected her, and I never did anything to hurt her. A few times our room was dirty, but I would just clean it myself because my kids love the pool. I found a moldy strawberry in the room and still have pictures. There were chips under the bed, and the tub was dirty too. When I asked if I could clean the room myself, the woman got mad. Then the same manager blocked me from booking again. I called the hotel and left messages asking why, but she won’t give me a reason. The Agoda app called her too and she still wouldn’t explain. My kids are so upset. I wish she’d tell us why she blocked us. She was nice, and then the next day she saw me with my partner and started treating me differently.

We stayed three days, and housekeeping never came to our room or offered to tidy it up. The hot tub was out of order, and we didn’t learn that until after booking. There was no mention of it being broken online. Kids were running loudly up and down the halls unsupervised and fiddling with room door handles. When we went to the front desk about something, the woman there seemed more interested in scrolling on her phone than helping my friend. The elevator was dirty, with pieces of ham on the floor.

I booked a King Suite with a round tub for two nights through Hotel Engine, and paid in full. The confirmed reservation listed that room, but at check-in I was given two queens instead. When I showed the confirmation to the general manager, she seemed irritated and repeatedly blamed Hotel Engine, saying they had made a mistake and she was losing money because I booked through a third party. Rather than honor the confirmed booking, she charged me an additional fee to stay in the room I had already paid for. This felt unprofessional and raised concerns for me about unfair or deceptive business practices. The general manager was dismissive, irritated, and confrontational throughout our conversation. She didn’t try to resolve the problem courteously or professionally. I travel for work and rely on dependable accommodations, so the hostility was unnecessary and unacceptable. The most alarming part was how she treated my service dog, who is medically necessary and protected by the ADA. I was willing to show documentation, though I’m not legally required to. She treated my dog like an inconvenience, told me to use a different exit because of the dog, and made me feel unwelcome for having a service animal. I’m concerned this may violate the ADA, including by interfering with use of a service animal, imposing unnecessary restrictions on a handler, and creating a hostile or discriminatory environment. This is contrary to federal ADA guidance requiring equal access and barring different treatment of guests with service animals. I travel frequently for work, often on tight schedules and long hours, and depend on hotels to respect my accessibility needs and honor my reservations. This caused unnecessary stress, disrupted my work schedule, and left me feeling unwelcome and mistreated. I request a formal corporate review, confirmation that all staff, especially management, will receive ADA compliance training, reimbursement of any improper fees, and assurance that corrective action will prevent future discriminatory or non-compliant behavior. I can provide documentation, screenshots, and confirmation details if needed. Thank you for looking into this serious matter. I look forward to a prompt, professional response. Sincerely, Juliann Patterson

We were in town for a wedding and had a great weekend, including a three-hour drive to get there. The wedding space was beautiful, the food was delicious, and our room was huge. We liked the shower gel and other containers mounted in the shower, and the room was very clean. The staff were friendly and kind. Finding the place was frustrating, though. It isn’t marked clearly, and we drove past several times. Other people were having the same problem. They need more signs and should trim the tree so the building is easier to see.