Super 8 Palmdale

We had surgery in just a few hours and nowhere else to go, so we ended up staying awake all night watching our belongings. The upstairs room had a working microwave, but the fridge was a block of ice and there were roaches of every size. The first room looked decent online, but in person it was shabby and run down, and there was no microwave. We went to the front office and they moved us upstairs, where things weren’t much better. The pictures online are misleading, and the place is in terrible condition. It doesn’t appear to meet basic building or health codes. Management, please spare us a generic response from a “coordinator” or “specialist.” You aren’t doing your job. I hope Heather, the Executive Assistant, takes real action, whether that means shutting the place down, turning it into proper low-income housing, or doing a complete overhaul with repairs and pest control. DO NOT STAY HERE.

I’m supposed to catch a flight in the morning and would rather not have to search for another room, but I may just sleep in my car. When I walked in, roaches immediately scattered in every direction. I was stomping them left and right, and there were some clinging to the shower curtain too. The AC looks like it might fall out of the wall and I’m pretty sure it doesn’t work. The fridge is falling apart. I went to the dollar store for Clorox roach spray and disinfectant, then wiped the floor with a towel and it came up black. Every surface is black. This place is absolutely disgusting. They should be ashamed to charge over $30 a night for somewhere this filthy and infested. I stayed somewhere for $35 a night recently that felt like a five star hotel beside this.

We switched rooms and each one got worse. The first two were clean and well kept, but the last had hair on the sink, a dirty room, and an AC that didn’t work. The wall holes were patched poorly, and there were roaches.

Early Sunday morning I told them I was leaving because of the roaches and because I never got the microwave I’d paid for. I was there at 9am, well before checkout, asking for all my Sunday money back. The clerk acknowledged the roaches and said the room needed spraying, then fumbled through the register. She couldn’t work out the taxes for the second day and refunded only the room cost. RIP OFF, never again. I had booked Saturday and Sunday nights and arrived at 2pm. There was no microwave in the room, though it was included in my reservation. When I asked for one to heat my food, I was told the guy who handles it wouldn’t arrive until later. I’m 64, use a walker, and needed to eat. I said that wasn’t my problem since it was supposed to be there already, but she told me to inconveniently use the lobby microwave. I ordered a pizza and sandwich and never got one. After eating, I went to put the leftovers in the fridge and saw a large roach running across it, then another coming from under the wood cabinet toward the bed. I tried to stop it because I didn’t want it in the bed or my things. Beside the bed, five baby roaches were coming out of the baseboard. The next morning, a medium-sized roach crawled on the wall above the bed. That room was infested. The fridge dial was on 7, but the boxes of frozen food I’d brought were wet and not cold. The phone didn’t work, the heater was stuck on low, and the toilet ran every three minutes the whole time. I had to keep the bathroom door closed.