Radisson Hotel Phoenix Airport

America helped us find the shuttle at the airport and made sure we felt comfortable and taken care of right from the start. Our driver, Brian, was friendly, helpful, and professional, and set a great tone for the stay. The team clearly cares about guests and goes the extra mile. Their great staffing and customer service made the stay convenient and special. Highly recommended!

Everything else was great, including the rooms, service, and nice, clean pool. The downside was the AC being locked at 75 degrees. The wall temperature gauge didn’t change it, and the wall AC unit itself wouldn’t adjust either. I tried lowering it both ways several times, but nothing worked, so it kept cycling on and off to hold the room at 75. lol

If you only need somewhere to sleep during an overnight trip, this worked for us. We were there for 15 hours, and it was clean and quiet, with an easy check-in and quick airport pickup and drop-off. We didn't try the WiFi. Panera is about a 10-minute walk, so we ate there instead of paying $15 for the breakfast buffet. Coffee and tea are complimentary. We'd stay again if we were stuck in Phoenix, though this isn't the place I'd pick for a vacation.

The rooms were clean and the property was fine, though the decor felt a little cold. What put me off was the billing mess after checkout. I prepaid through Southwest, stayed October 3rd to the 5th, and left my own card on file for incidentals. On October 6th I saw a $185.10 charge from the Radisson. The front desk explained that for third-party bookings they should charge Southwest's virtual card, but they'd charged mine by mistake. They said they'd refund me, but a week passed with nothing. When I called, someone said they could see the refund but didn't know when it would reach my card, and said a manager would contact me. No one did. Another week and a half later, I still hadn't received anything. Staff now said they'd also charged the virtual card, and again promised a manager would follow up. That didn't happen either. I then asked Southwest for help. Their representative contacted the hotel and told me they'd charged the virtual card for half the stay at booking, as usual, but hadn't charged it again for the balance. After she explained the situation, the Radisson charged my card again instead of charging the virtual card and refunding me. My transaction alerts caught it right away. Southwest said the hotel claimed the duplicate charge had been refunded, but my bank showed no pending refund for either the original or duplicate charge. Each call left me feeling as if staff thought I was the one confused, even though I'd paid for the room twice. The lack of communication and accountability was incredibly frustrating. I wouldn't stay again because dealing with the billing and follow-up was a nightmare, not because of the hotel itself.