Quality Inn & Suites Richardson-Dallas

I realized after getting home that I’d left my Apple MagSafe battery, worth around $100, in the room when I checked out this morning. I called around 10:57 AM. Since checkout was busy, they said they’d look and get back to me, but nobody followed up. That evening I called again, and a friend was allowed to check the room. The battery wasn’t there. I also checked my bag and car carefully, and it’s definitely not with me. Staff said they asked housekeeping, but all I got was “no.” Forgetting something happens, but the lack of follow-up and accountability was frustrating. If it isn’t with me, I could only have left it in the room, and it seems there’s no real effort to return a missing item even if it’s found. Please check your room carefully before you leave. I paid $50 for one night and lost something worth $100.

After a 16-hour drive, I expected something decent from the photos online, but they were completely misleading. The building is old, the hotel smells like urine, and the whole environment was extremely unpleasant. The staff also made me feel looked down on. I’ve never been so disappointed with a hotel. If you want somewhere clean and comfortable, take my advice and stay elsewhere. This place is nothing like its advertising.

I paid to extend my stay on Saturday 01/03/2026, and the payment went through, but the hotel still refused to honor the extension. They offered no reasonable way to resolve it. The manager also wouldn’t fill out a simple template required by my booking platform so I could get a refund for the unused stay. That was the only step needed, but they declined without giving a valid reason or another solution. Charging for a service and then not providing it is unacceptable, and the whole experience showed poor professionalism and customer care. Future guests should be cautious.

I prepaid for a room and had my deposit ready, but the “manager” was rude and didn’t provide useful information. The place wasn’t clean, there was mold on the stair carpet, and the bathroom was out of order. It felt like another family-run hotel that hasn’t invested properly in the property or service. A DoubleTree is nearby at a similar online rate, so save yourself the hassle and the bed bugs. As I walked in, another person came to the desk about a broken door and bugs too. Proceed with caution.