Travelodge by Wyndham Sacramento Convention Center

I posted this review six years ago, but later the one star was still there while my review had disappeared. My husband and I checked into our room, and when I sat down in the bathroom, a cockroach fell from the ceiling into my pants and around my ankles. I pulled them off, shook the bug out, got another pair, and we checked out immediately. The staff seemed surprised, but we didn't argue. We went straight to another hotel. We tried to get a refund, but the manager avoided us for a while and eventually we gave up.

The room looked shabby, and the pictures I submitted show only a few of its problems. I didn't see bedbugs on the sheets and blankets, which had holes, or on the bed or floor. Three of the five towels had blood stains. The air conditioner barely cooled the room. Standing in front of it isn't worth the concussion risk when you turn around toward the door. The bathroom had been remodeled, but the shower curtain rail wasn't installed right, and the screws floated in their sockets on one side. Outside the bathroom window, with no screen, a large electrical cable was hanging there. I was tempted to pull it, but knew better. I feel bad for the owners, except they're responsible for this.

The price looked tempting, but this room wasn't worth the risk. I found bed bugs as soon as I entered, and they offered another room, where I found them again. I booked another hotel at the last minute rather than stay. Bringing bed bugs home could cost thousands. They refuse refunds for any reason, which makes sense if, as I suspect, 75% of their customers ask for one. I attached a photo and video, but found more bugs than those show. I wouldn't stay in the room any longer.

The downtown Sacramento location is perfect, but I wouldn't stay here again or recommend it. We often stay at Wyndham properties, and this was by far the worst one. We had to push hard to open the door after unlocking it. The room smelled awful, and the bedcovers were disgusting, with cigarette burns, holes in the comforter, and hair. The sheets underneath were terrible too, so after 16 hours on the road we got blankets from the car to avoid sleeping directly on the bed. In the morning, the floor was dirty, there were dead roaches, the bathroom door wouldn't close, and the toiletries left for us had been opened. I was very dissatisfied with the condition of the room.