Wyndham Garden Shreveport

The room was clean and the beds were comfortable, thanks to housekeeping, even though the front desk clerk was rude to them too. She wasn't friendly, never smiled, and was rude throughout. She charged me twice and acted as if I was lying when I brought it up. The first time she ran my card, a receipt printed and she had me sign it. Then she said it hadn't gone through, ran it again, and had me sign another receipt. She crumpled up the first one and threw it away. I checked my account and found two charges. She took no responsibility and didn't apologize. She said the accounting office wouldn't be in until Monday, so I couldn't get a refund then. They didn't wait for my payment, so I don't see why I should have to wait for my money. The TV in our room didn't work because of a surge and had no channels. When I called, maintenance said they knew those rooms didn't have TV service. Customers should be told, or given a discount for not getting the full service. Wyndham hotels generally cater to customers and aim for a good stay, but they may need to check that this hotel's employees are doing their jobs to customers' expectations.

The elevator floor was soaking wet when I stepped in, with no wet-floor sign, and I nearly slipped and fell. I'm glad they were cleaning, but they needed to be more careful around guests. The hotel had been renovated, though the paint job wasn't great, and the A/C didn't work well in the humid weather. Online, it looked comfortable, but the room next door was taped off as if it might be getting bug-bombed, though perhaps they were just renovating. My room also had a sickly smell of ladies' cologne. There were too many issues for me to feel comfortable giving a good review.

We'd driven more than 10 hours and were still going when the woman at the front desk realized how late it was and arranged for us to check out at noon. My children and I were in town to visit family and hadn't realized there was a Pink concert, so we tried place after place before I found this lovely spot online. Booking it also got me signed up for Wyndham Rewards, which was sweet. Everything was a blessing at just the right time. The shower was amazing, the bed felt like heaven, and the Continental Breakfast was out of this world. I hadn't had grits that good in a long time, and the servers were very professional. From the front desk to the kitchen, the whole experience was awesome.

The service was great, and the staff were friendly. The rooms were clean, spacious, up to date, and really nice. There's plenty of parking in a bright, well-lit lot, and it felt safe walking alone to my vehicle. The continental breakfast was delicious too. I gave it four stars because the bar never opened, so we went to Long Horns for drinks. Staff said there was no bartender.