Holiday Inn Express Hotel & Suites Smithfield - Selma I -95, An Ihg Hotel

They gave me the quiet top-floor room I requested, away from the elevator, so I could sleep before getting back on the road. The staff were wonderful, and the room was clean. There are several places to eat nearby, and some restaurants offer hotel guests 10% off. I’d happily stay again and recommend it to friends and family.

Our anniversary weekend turned into a nightmare, and the way the hotel handled it left me furious. We had booked Friday through Sunday, with our two-year-old daughter staying with us on Friday. After a false fire alarm woke the whole hotel at 2:30 a.m. and everyone had to evacuate, my daughter was screaming and I had a panic attack that led me to call EMS. I was awake until 5:30, but they wouldn’t refund even one night. There were problems in the room too. The phone didn’t work, the toilet handle was broken so we had to lift the tank lid to flush, the mirror light only partly worked, and the TV had no Wi-Fi connection, just regular cable. Then they accused us of having THC smoke coming from our room and said they had photos as proof. My husband uses THCA from a legal smoke shop, but went outside to our car to smoke because I don’t smoke, have medical conditions, and can’t stand the smell. Check the cameras and you’ll see him leaving the room to go outside. We smelled THC elsewhere in the hotel too, but didn’t complain because it was their business and Valentine’s weekend. It felt like they used my husband as an excuse not to compensate me for that night. This was my first time away from home in six months, and it was completely ruined. I don’t recommend staying here. The service was very unprofessional.

Debra’s breakfast was five-star, and the hotel was very clean, as we’ve found Holiday Inn Express hotels to be. Still, there was ice at the entrance more than 30 hours after the storm. Very disappointing. It seemed management didn’t care if guests slipped coming or going.

Great HIP, really clean, and the staff were friendly. The pool was good too. It’s near lots of restaurants and stores, and close to downtown and a few other small towns.