Super 8 Springfield North I-44

I never managed to check in, but they still charged my card $160 for the two nights. I'd selected pay at the property, and on arrival they demanded a $250 deposit, listed in the terms, plus another $200 to stay, neither of which would count toward the room payment. I asked to cancel and was sent back and forth between the hotel and the booking site. I couldn't reach anyone about the reservation on check-in day; when I finally got someone the next day, they kept sending me to someone else for each issue. The employee was rude and hard to understand, and got frustrated when I couldn't make out what they were saying. I won't book here again.

The room was quiet, clean, and seemed recently updated. But with severe degenerative arthritis, I chose a handicap room and still couldn't manage it. The bed was so high I couldn't climb in, and the desk never got back to me when I asked for a stool or something to stand on. I used the rail I'd brought from the car for my sister's bed, but that didn't help enough, so I finally stood on my soft-sided suitcase to get onto the bed. The shower head and hairdryer were both far above my head, so I couldn't use either. A wheelchair user would have been unable to function there.

I stayed the night of November 6th and checked out November 7th. They took a $100 deposit and said it would be credited back in 3-5 days. I checked out without any issue, but the money never came. After a week, a woman at the property asked me to wait two more days and call if it still hadn't shown up. I called again three days later, spoke with a man who promised to look into it and call me back. Four weeks later, I'm still waiting for that call. This is the worst customer service I've experienced. I'll keep pursuing my money and won't let them steal from me.

DO NOT STAY HERE!! My partner was hit with a steep $250 “safety deposit” hold at check-in. The hold came out of the bank before checkout, and when we called, they first said the room smelled of smoke. We said we hadn't smoked in it, then they changed the explanation to a pet in the room, supposedly backed by “video proof.” Neither claim is true. The manager is impossible to reach. Save your money and time. DONT STAY HERE.