Woodspring Suites Sumter Near Shaw Afb

The building was clean, and most employees I dealt with were polite and helpful. Still, after staying about two months, I found this place much better suited to a short visit, maybe a week or less. For a longer stay, I'd seriously consider spending my money elsewhere. Several things became frustrating over time. The rooms have a full-size fridge, which was a plus, but you'll need to bring or buy your own plates, silverware, pots, and pans. There's no in-room coffee maker. The blinds don't block out enough light if you work nights or need a dark room, so bring a sleep mask. Showers never got very hot, and I could hear the road at night, along with an alarm going off across the street every night. Internet is limited to two devices. Laundry costs $6 total per load. Military guests should ask about the $25 monthly laundry pass at check-in. No one offered it to us, and we ended up spending over $100 on laundry. Housekeeping was another problem. Room cleaning and linen changes are scheduled every two weeks, which seems crazy to me, and we had to ask when our cleaning didn't happen. A sign invited us to sign up for weekly nighttime cleaning, so we did. When we later asked about it, the general manager, Kaitlyn Jacobs, said, “It’s if we can, not that we will.” Maybe that's the actual policy, but the sign should make that clearer. Otherwise, it feels like signing up for a prize you were never eligible to win. When the room was cleaned, the bed wasn't made. They left clean sheets on top of the old ones, so we still had to change it ourselves. For clean towels or sheets between cleaning days, you have to bring the used ones downstairs to exchange them. They also charge about $1.48 a day for linen even though they only change it once a week, and only if you ask. Around the fifth or sixth week of our eight-week stay, our room key stopped working. We first thought it might be because it was stored next to other cards in a wallet. Instead, the hotel had disabled it because a payment was coming due. We got no warning, and the payment wasn't due for another two days. Disabling a guest's key without notice isn't a good way to communicate about payment, especially during a long stay. We asked for a late checkout because of our work schedules. At first they said 1:00 p.m. was the latest they could offer. Later, Kaitlyn said they couldn't do that after all and checkout had to be at 11:00 a.m. In my experience, she was rude at times and unaccommodating when we raised concerns. The rest of the staff were generally kind and helpful, but my interactions with the general manager were disappointing. The lack of accommodation and the problems with communication, housekeeping, the laundry benefit, and the room key made this stay harder than it needed to be. It may be fine for a quick visit, but for an extended stay, I'd highly recommend looking elsewhere.