Oakwood Sanctuary Highland Oaks

After living in this community for 16 months, I expected a more professional and courteous response from the leasing office. Former and current residents both deserve basic respect and clear communication. I went to the office today with a simple question about my move-out statement. Once I said I’d already moved out, the staff member showed little interest, didn’t make eye contact, barely replied, and nodded without properly answering me. But when I mentioned I planned to sign a new lease for the same apartment starting in January, her manner changed right away. She offered me a seat, paid attention, and was suddenly willing to engage. It felt uncomfortable and very unprofessional. This wasn’t the first time. About five days ago, I visited the leasing office and got similar treatment from another staff member. It seems that after residents move out, their questions and concerns stop being treated as important.

My daughter paid the $225 admin fee herself using her Navy Federal account, but after her application was denied, they mailed a check with four names on it instead of hers alone. Now we can't cash it, and both the apartment staff and corporate keep giving us the runaround. We only want them to take that check back and reissue one with her name on it. She works two full-time jobs and works hard for her money. We still don't know why she was denied when the combined yearly income is over $75,000, more than three times the monthly rent. It seems racially motivated, honestly. This has been the worst experience trying to rent an apartment. I wish I could give zero stars.

The surroundings are calm, pleasant, and nice, but the staff's attitude is poor and work often takes too long to get done. Maintenance isn't up to standard either. The staff's professionalism and maintenance both need serious attention.

The place has become even worse since my last review. The compost setup has been broken for over two months, and rather than repair it, they've put out dumpsters that are always full. Trash ends up on the roads beside the buildings, which is completely unhygienic. The leasing office has no answers beyond saying they don't know when it'll be fixed and we have to live with it. When maintenance problems go unfixed for months, staff just say they can't help. If leasing staff don't know, who does? It's a joke and a living hell. Consider other places and don't waste time visiting here. Security and trash valet are big problems too. The gates stay open 24/7, so outsiders can come in whenever they want and cause trouble. Valet trash is mandatory and residents are charged for it, but most of the time they don't show up or skip our building for no reason. Complaints get a promise that they're looking into it, with no improvement. The services are pathetic, and raising issues at the leasing office only gets excuses and no action. This community is a nightmare. I'd give negative stars if Google offered that.