San P.
We appreciated how kindly the staff handled things, especially the complimentary breakfast the next morning and their offer to move us to a nicer room with a bath. We accepted the upgrade. They also noticed we'd left something in the fridge in our first room and kept it safe at reception. Our check-in was late, around 11 PM or midnight. The air conditioner in the first room wasn't cooling properly, and after waiting until about 2 AM to see whether it would improve, we called reception. The staff were helpful and arranged another room. We waited while it was prepared, then moved around 3 AM. The air conditioning was better there, though still not perfect. Even with that hassle, we had a nice stay. The staff stayed friendly, attentive and professional, and did their best to make things right. We really appreciated their hospitality and would be happy to stay again.

