Le Clé Brugge

The guesthouse had some initial charm, particularly around the lobby. There’s a little self-service drinks area with an honesty box, which is a nice idea. Reception closes at 2:00 pm, but the entry code for later arrivals worked fine. We were disappointed by the stay overall. The rooms are furnished very simply, and the doors don’t shut properly, so sound carries between rooms and from the corridor. We visited in winter and found our room unheated when we arrived. It was very cold and uncomfortable, and we didn’t feel well during the stay. There’s parking in a small garage box about a five-minute walk away, for €17 a night. It only fits small cars. Parking and tourist tax have to be paid in cash at checkout. The invoice issue was one of the worst parts. We were told we’d get an invoice during our stay, but none was issued after we left, despite several requests. That felt very unprofessional. We can only hope the tourist tax, VAT and profit taxes are paid to the public authorities, though the situation didn’t give us much confidence. We tried to focus on what was good, but the lack of comfort, poor sound insulation, cold room in winter and unanswered invoice requests left us with a negative impression. Update: Thanks for responding to our review. Since then, we’ve received only a partial invoice for the stay. Replies to our emails have been selective. We’ve asked several times for a complete invoice including the parking fee, but those messages have gone unanswered. Without an itemized parking charge, our own internal accounting is affected, since we need a complete and accurate invoice for our records. The continued lack of response still feels unprofessional and hasn’t addressed our concerns about the accuracy and transparency of the billing and administrative process.