Som Nit Port Vell

We could walk everywhere from this safe, well-located place. It's on the first floor of a building. A strong smell hit us when we entered the building, but inside the property it smelled clean and pleasant, and the rooms were very clean too. My only real complaints were the lack of slippers for the room and the bathroom smell that sometimes got quite strong. Overall, I had a positive stay.

At checkout, reception's response was deeply disappointing. I was told this had never happened before, that the hotel doesn't throw away guests' belongings, and that staff needed to be protected. I was also told to make sure my passport wasn't put in a shopping bag next time. I hadn't intended to complain, and the rest of my stay had been satisfactory, but that response changed how I felt about the incident. There was a bin only in the toilet, not in the room, so rubbish had to be gathered elsewhere. The day before checkout, housekeeping disposed of a shopping bag containing rubbish and my personal items, including my passport. I contacted reception as soon as I understood what had happened. CCTV confirmed the bag and its contents had been removed and thrown away. I then spent about an hour searching nearby bins and recovered the passport myself. I'm relieved I found it, but a guest's belongings, including a passport, were discarded, and I was left to recover them. Even if housekeeping didn't do it deliberately, this points to inadequate procedures and staff training for handling guests' things. That's a management and operational responsibility, not just one person's mistake.

I want to reply to the message you posted. The service during my stay fell short of expectations. Nobody helped with my luggage at any point, despite the difficulty of carrying it upstairs. Your reply claiming otherwise is inaccurate. The air-conditioning fault wasn't caused by me. It was clearly a maintenance problem on your end, and blaming a guest for a technical issue is unprofessional and unacceptable. If I could have changed hotels and received a refund, I would have done it immediately. My review describes my honest experience, and I have the right to share it without being attacked or accused. Your attempt to rate me as a guest or threaten me won't affect me. You can't use that against me. The hotel was bad, and the management was even worse. I hope you take this seriously and improve how you communicate with guests.

The hotel is only a five-minute walk from the beach, and staff tried their best to answer our questions. Our room was quite clean, with an LCD TV, mini bar, and safe; it had a comfortable bed and an adequate bathroom. They cleaned it daily. The one drawback was the café-bar right below the hotel. People could be heard talking loudly until around 2 or 3 a.m., though it wasn't a major problem for us.