OYO 8238 Bangla

The rooms and toilets were quite clean and well maintained. The place is really a marriage hall that they use as a hotel in the off season, though, and there are no cooking facilities. So the breakfast they provide is brought in from outside, and the choices are limited to Puri sabzi or bread and butter.

Please avoid this hotel, especially if you're arriving in the evening, and save yourself the time. The location is odd, and the staff have no manners when speaking to guests. We had already paid online, but they refused to check us in and spoke very rudely to my wife and me. When I asked for the property manager, they told me he was dead. Oyo shares some blame too. I contacted them, and the guest relationship officer said she couldn't convince the property staff and asked me to move elsewhere. I agreed, and she said she was booking another place for me, but I still haven't received any booking. This isn't how customers should be treated. Shame on Oyo's customer relationship officer.

The manager boy checked with his boss, the owner, then refused to provide the breakfast and wifi connection that were included in my booking. Agoda was no help either when I asked them, and their response was irresponsible. This was one of the worst hotel and service experiences I've had in my life. In my view, customers should boycott both Agoda and this particular hotel.

I ended up paying twice for the same room, and I have no proof of the second payment because the hotel manager wouldn't give me a bill, even after I asked. I booked through Oyo, but at check-in they said they couldn't offer a room at the amount I'd paid. The manager told me to contact Oyo about shifting, but a network problem meant I couldn't reach them then. With no time to find another hotel, I paid a much higher amount to book the same room offline. The manager promised full cooperation if Oyo called, said he'd mark me as a no show so Oyo would refund my online payment, and assured me this was happening nowadays and was entirely Oyo's fault. After I got back and contacted Oyo, I learned they don't refund no shows. I felt the hotel manager had scammed me out of twice my hard-earned money. Contacting Oyo was painful too, their customer support is awful and they don't even bother calling back. This seems to be a trick used by many hotels in many places: they say they can't honor the low price and tell you to contact Oyo. Oyo has recently started a policy requiring a hotel that denies check-in to pay the customer twice the booking amount as a penalty, but with support this poor, customers still suffer. So please don't book through Oyo. If you do, don't pay online, pay at the hotel, and handle any problem yourself instead of wasting time contacting Oyo.