OYO 4679 Hotel Shantila Inn

Dear Mr. Ritesh, I’m Ravi, a government employee, and my booking confirmation number is YX5F7219. I’m writing because our stay was extremely disappointing and distressing. The hotel was in very poor condition, and the staff’s behavior was unacceptable. We had traveled 15 hours by train and expected basic comfort and hygiene. Instead, our time, money, and health were seriously compromised. As serving Army personnel, I found the treatment and hospitality deeply disappointing. The first room we were given at check-in was unhygienic, with dirty bedsheets and walls in very poor condition. I contacted your customer executive immediately to ask for a refund, but was kept on hold for nearly two hours. Then I was told a refund wasn’t possible and that they could only replace the room. I agreed to that, but the second room had the same problems. The sheets hadn’t been changed, the AC wasn’t working properly, and there was seepage. The staff were extremely rude, and one staff member admitted the sheets hadn’t been changed. We also felt threatened and misled by the staff, which is completely unacceptable. Please look into this urgently, arrange an appropriate refund, and take strict action against the staff concerned. I expect a prompt response. Sincerely, Ravi