Velvet Grey Boutique Hotel Roma

Valerio, Leonardo, and Amin were incredibly helpful, responsive, and kind throughout our stay. Service was 100/100. The spotless room was modern and more spacious than expected, and daily housekeeping kept it looking fresh. The bathroom was clean and comfortable, with hot water whenever we needed it. The whole place felt luxurious, new, and truly boutique, with careful attention to detail. We had a perfect experience and would definitely return. Highly recommend!

The location is excellent, and the reception team were warm and genuinely helpful throughout our stay. Still, two problems hurt the experience. Soundproofing is very poor. At night we could clearly hear footsteps, conversations on the stairs, and doors slamming, and it regularly woke us up. We also overheard a discussion involving a senior staff member about our nationality and the fact we had paid in cash. We’d specifically asked which payment methods they accepted and were happy to pay by card or cash, so hearing guests talked about that way felt uncomfortable and unprofessional. It’s a pity given the great location and excellent front desk team.

The Wi-Fi was so poor that we had to use our own mobile data for the entire stay. We chose this hotel based on its excellent ratings, but the experience didn’t live up to them. Getting to the rooms means going through a building that felt unwelcoming and passing through two gates. Reception told us the hotel was under renovation, but we hadn’t been warned before arriving. That was disappointing and should have been shared in advance.

Amin at the front desk was friendly, hospitable, and incredibly helpful. The rooms were smaller than I expected from the pictures, but I’ve no complaints. They were clean and modern, with everything we needed, including a fridge, coffee machine, and floor-length mirror. Wonderful hotel, and I’d definitely stay again!