Hotel Landmark Namba 301

We couldn’t check in when we arrived for our four-night booking because there were no instructions and no reception. After several calls we were given a code for an empty mailbox, then a code for a backup key box, but that key didn’t open our apartment either. The host stopped replying, so late that evening we had to find somewhere else to stay. Two days later the host blamed another guest and refused to refund us. Worse, he told Agoda we’d received the right key, which wasn’t true. Agoda believed us and gave us a full refund. Such a shame in a country as hospitable and honest as Japan.

The bathroom was great, and LIFE supermarket is conveniently close, but I booked the wrong place and they wouldn’t refund me. Calling didn’t help. Management was poor and I had to keep chasing them for information. They only sent details about nearby facilities after check-in, which isn’t helpful when you’re new to Osaka. The washing machine lint was extremely dirty. The clock had no numbers, the TV was small even though I barely used it, and the place was far from stations. The beds were too small for four people. The sofa bed seemed broken, with no legs, hard to sleep on, and springs poking up. If you sat down quickly, you could feel the hard floor through it. There were only three chairs for four people, and both tables and coffee tables were small. There was nowhere to store things, and not enough places to hang clothes because the cupboard was filled with the apartment’s cleaning supplies or junk. I won’t stay here again. It was totally the wrong choice.

There’s a 24-hour supermarket just around the corner, and the place is spacious and affordable. The bath was very clean, and there’s laundry and a kitchenette for making simple meals.

The room looked stylish, but it clearly hadn’t been cleaned well, with dust and hair all over. Check-in was exhausting too: I had no room number or entry code even on arrival day, and couldn’t reach them by phone. Luckily, someone else in the same situation emailed me. I was already tired, then spent nearly an hour getting checked in. There were also some strange occurrences, unrelated to the cleanliness, that made the whole stay awful. I really don’t want anyone else to go through this, so please don’t stay there.