DAICHI K.
I felt misled by this hotel. I booked a Japanese-style room on trip.com, where the listing clearly said it was for one adult maximum. At check-in, they told me to pick a bed in a shared six-bed dormitory instead. That wasn't what I expected. After I contacted trip.com, their customer support agent said the hotel had refused to refund me a couple of times, even though the listing description was misleading. trip.com refunded me and also offered discount credits, so I give them five stars. This hotel gets one star of shame for misleading its customers.
