Jace Ratchada Hotel

I won't stay here again. The way the hotel dealt with the emergency left me deeply disappointed, especially the manager's response. I was repeatedly told there would be no refund or compensation. I was also told the manager had spoken with the owner, who refused a refund on the grounds that if one room received one, every room would have to be refunded. The transformer explosion on the night of June 1, 2026 caused a hotel-wide power outage, and I understand the explosion itself may not have been the hotel's fault. But after I got back from work around 12:30 AM, the backup power wasn't enough and I had no proper accommodation or meaningful help. I waited for updates and assistance, then had to leave and book another hotel myself late at night. My complaint isn't just about the refund. Emergencies happen, but when a place is effectively unusable and guests receive so little support, there should still be some responsibility, care, or compensation. If management handled a building-wide outage this poorly, I'm worried about how they'd respond to other serious problems during a stay. A very disappointing experience, particularly in how the situation was handled afterward.

I wouldn't feel comfortable staying here again. During a major nighttime blackout, guests were left in the dark with weak backup power, poor communication, and little help from staff. The place felt chaotic and uncomfortable, and nearby hotels seemed to be operating normally with proper backup systems. The manager came across as dismissive afterward, with little effort to look after the people affected. The hotel's public replies to reviews say everything was handled professionally and by procedure, but multiple guests describing the same experience make that hard to believe. The blackout itself isn't the main issue, since emergencies can happen anywhere. It's how poorly the hotel handled things during and after it. They could have communicated better, prepared properly, helped guests relocate, offered partial compensation or credit for a future stay, or simply shown genuine concern. That didn't really happen. Avoid this hotel if you can. It was one of my most frustrating stays in a long time.

I especially liked the lovely smell as soon as I walked in and the reception being open around the clock. It's a good option for couples, close to attractions, malls, and the subway, and there's a shuttle to nearby areas. I'd definitely stay again.

I wouldn't recommend this place. The service was awful, and management's replies to complaints made things look even worse. They seem unable to admit fault, arguing with guests in every comment section instead of fixing problems. Customer service was disappointing, management felt unprofessional, and the defensive responses make the hotel look bad. A good hotel listens, apologizes, and improves. This one acts as if every customer is the problem.