Ramada D'MA Bangkok

We ended up leaving at 4:00 a.m. for another hotel, dragging our suitcases around in the middle of the night after the management and Agoda each told us to contact the other about a refund. Neither offered help. We had refused to sleep in the room, but they seemed to expect us to stay there overnight with bed bugs. Agoda was no help resolving it, and its ratings and reviews now seem heavily inflated to me, with many that look fake. I trusted the score and reviews and regret it. We’d traveled from Japan to Bangkok and booked our last two nights through Agoda before returning home. On arrival, there were already signs that hygiene might be an issue, though at first nothing obvious stood out in the room. We unpacked after coming back from Japan and went out for an hour or two. While walking nearby, I saw countless rats and cockroaches. I know pests can be common in a city like Bangkok, but I mean hundreds of rats around the hotel, running right past my feet, not just one or two. After checking Google reviews and seeing other insect complaints, my friend and I searched the room more carefully. We found tiny bed bugs in the walls and lampshades. We shook out our things, packed them back into our suitcases, sealed and disinfected everything, then got out as quickly as we could. We’d wanted to eat our food in a hotel seating area while refusing the room, but a staff member chased us away and told us to eat outside, where the rats were. We went back to the room and found insects there too. The whole response felt like terrible hospitality. I can’t understand the five-star ratings or how anyone could accept that level of infestation and filth. I wouldn’t trust a hotel brand just because it’s well known again. This experience badly damages Ramada’s reputation.

The pool was clean, the gym adequate, and the room and services felt up to date. We spent two nights at Ramada D'ma and enjoyed the stay. The room was spacious, and we had the Honey Moon Room with its large bathroom and bath-tub, plus a scenic city view. Pratunam market was only a few minutes’ walk away, which made the location very convenient. Breakfast had plenty of variety, including North and South Indian food. The choices were good, though I’m sure the cook could do better with that part.

The room itself was good and reasonably comfortable, but poor service and maintenance made the stay disappointing. Staff weren’t welcoming and often acted like guests were a bother. Nobody helped with luggage, and customer service fell short. The bathroom had no health faucet, and the bathtub was dirty and looked poorly maintained. The property may look like a four-star hotel, but it sits in a crowded local street market area that might not suit everyone. The rude staff, missing service, and upkeep issues outweighed the satisfactory room.

Bangkok city views and a spacious room, with a good location near Pratunam and Indira market. Central world is only 3-4km away. Services were okay. There’s no jet spray in the toilet, which was kind of uncomfortable for Indians.