La Quinta Inn & Suites by Wyndham Fort Worth West - I-30

Check-in itself was fine. Later, while my companion and I were taking a break to eat and drink some water, we heard a very faint knock. I opened the door, not even dressed, and the woman there accused me of smoking because the detector was going off. Nobody had smoked. If there was any smoke, it might have been from the sheets after our adult activities. She said I had to leave, and told me she was on the phone with the owner or GM. She asked whether the fire department was coming; my companion heard the owner say no. I gathered my things calmly. When I opened the door again, she walked in while still on the phone, telling the owner the room was smoky, though it wasn't. If I had been smoking, wouldn't I have tried to cover it up? There were none of the signs I would expect, like open windows or towels by the doors. She gave me a business card for Minisha, identified on it as the GM. I've left message after message asking for a call to resolve this and haven't heard back. I also called the hotel. The woman who checked me in said she'd speak to the employee who worked that night, but nobody called. The next day I was hung up on, then told to call again in five minutes after trying 15 times. I called eight minutes later and was treated like nobody knew what was happening. Worst customer service I've ever had, and Walmart can be rough. I'm driving back today to try to sort it out, and I'll keep you updated.

The room was clean and looked nice, but I won't be back. The breakfast was terrible, and I'm a Diamond member. With Wyndham, checkout is two hours later for Diamond members, so if the regular time is 11, I should have had until 1. There was also a man repeatedly walking past my window and looking in. The next-door property is a Super 8, so I don't know where he came from. The window lock didn't feel secure. The woman at the front desk who was training someone wasn't very nice, and didn't say please or thank you even after I politely mentioned it. Even her trainee looked at her strangely. Worst stay.

I was comfortable in the room, especially since I was there by myself. Still, there were a few issues: the floor needed vacuuming, there was hair left in the shower, and the furniture was a bit dusty. Some bulbs were missing from the light fixtures, and the TV didn't have live internet settings. I'd give it 3.5 stars, not bad.

We'd traveled all the way from Ohio to Texas, so being kicked out at midnight with two children was a huge disappointment. They also refused to refund us and then said they had no record of our $100 deposit. This is the worst hotel I've ever been to. Don't waste your money here. You'd be better off at Motel 6. Other places would be glad to have you and treat you with respect instead of like a dollar.