Red Coach Inn and Suites Grand Island NE

The second room was better, but the floors were still dirty, there was no toilet paper, and the deadbolt wouldn't lock because it didn't line up. Wind came through the door and the room got really cold. The only working lock was the key lock, which felt unsafe. In the morning, a housekeeper knocked and immediately tried to enter while I was getting ready. Thankfully, we'd put a chair in front of the door because the deadbolt didn't work, and it blocked them. We'd already switched rooms because the first one was dirty: dirty sheets behind a chair, a shower curtain in the tub, white stuff all over the unvacuumed floor, and a bed that wasn't fully made. We asked for our money back so we could stay somewhere else, but they refused and offered another room. Since it was so late, my husband and I tried it. When we left, he asked for our deposit back, and the owner said we hadn't paid one because she couldn't see it. I wouldn't waste your time here unless you're on a seriously tight budget.

The person in charge that night apologized and moved us to their sister hotel in Grand Island, but the heater in that room didn't work at all. We had our baby with us, and with all the motels and hotels booked that weekend, they said we wouldn't be charged after everything we'd been through. We were still charged. I've called four times, and they keep telling me we should never have been promised a refund. The first room was filthy, with trash all over the floor and someone's medicine left out in the open. There was mold on the curtain and in the heat registers below the window. I wouldn't give them even one star if I could.

The second room was more comfortable and better, though the air unit only seemed to blow very hot or freezing air. The first room had stains everywhere, no blankets on the beds, and the cable didn't work. My daughter dropped two towels into the bath, and when we asked for replacements they said they "don't got no extra towels". We called twice to get the cable fixed, but nobody came, so I asked to switch rooms. It was better than sleeping in my car, but I wouldn't stay here again.

The room looked nice and the night staff were friendly, but my wife woke in the middle of the night to find bedbugs in our bed. I'd dealt with bedbugs once before, and it was the worst nightmare of my life. I swore it would never happen again. We ran to Walmart, bought a food sealer, bagged what we could, dried all our clothes at the laundry, and left everything else behind, more than $400 worth of brand-new things. It took nearly seven hours and a lot of cab rides to deal with it. I didn't want to get in my car until I knew there couldn't be bugs in it. I called "Mike" using the number on his door sign and left a message. I wasn't rude, but I made clear I intended to sue the hotel for damages. He called back and threatened to file charges against me for "Threatening him;" because I'd said I was going to sue. When I called again, he'd blocked my number. The staff were helpful, but "Mike" wasn't. This hotel is owned by a foreigner who only identifies himself as "Mike;" and obviously doesn't live in the area. The bedbugs weren't helpful either.