Spark by Hilton Grand Rapids

It’s my first time here, and I’m pretty happy with the stay so far. It’s been quiet, and the front desk guy is very nice and helpful. When my AC stopped working, they came to try to fix it, then moved me to another room once they realized it needed replacing. Breakfast didn’t have much choice, but the setup was nice, and there was always fresh coffee. I’ll come back when I’m in town.

Clean rooms, excellent service, and friendly staff made for a great stay at Hilton Hotels & Resorts. Assistant GM Felicity Flores went above and beyond to make the experience even better. I’d definitely stay again.

Everything feels fresh and brand new, with friendly, helpful staff, and the hotel definitely has the Hilton Spark vibe. I also liked the online check-in and check-out, and there’s an indoor pool too. I’d recommend this place 100% if you need a great hotel in Grand Rapids.

I stayed two nights, and when I checked in the GM said the hotel was cheap for a reason. First, someone’s leftover food was in my fridge, so it clearly hadn’t been cleaned. Then I tried to cancel my second night at 6 a.m. The employee on duty couldn’t help and handed me the GM’s card, but calling it just rang the front counter where I was standing, and the GM answered right there. Two women came in and canceled the room without mentioning the cancellation fee, which was half the room price. I contacted customer service, the escalation team, and the GM at this location. None seemed to care about the customer experience. When I told the escalations department that the solution was unfair and I’d post a bad review, the response was, “This is your choice.” They truly don’t care. I do NOT recommend this hotel. Pay a little more for a place that cares, or better yet, stay at a Marriott.