WaterWalk Extended Stay by Wyndham Huntsville

Having a full kitchen and laundry right in the suite made traveling with the kids so much easier. We needed two bedrooms, and this was a great alternative to an Airbnb. We loved the amenities and would definitely come back.

The building looks beautiful and the room itself was nice, but the place was poorly managed. We arrived late at night, and staff were dressed in night clothes. The floors hadn't been cleaned well. When we asked staff to clean them, they said they would, but it never happened. We stayed four days and nights and asked for fresh towels and linens, but no one came to the room. There was never anyone at the front desk either. Day or night, we had to get someone's attention from the general manager's office. Once, while we were at the desk, a staff member complained about the workload. I won't stay here again or recommend it.

The room was clean, the bed was comfortable, and the location put me right where I needed to be for sales work the next day, with everything nearby. The person at the desk was great and really helpful. I still recommend the place, even with a few problems to know about. My Verizon service was terrible there, so when the WiFi dropped out completely for about an hour, I couldn't get any work done. I had already spoken with the front desk about the connection, and they gave me a number to call. That fixed the WiFi issue easily, though it went down again for that hour. There was also water seeping through the wall and onto the floor when the person upstairs showered. I didn't need to move rooms, but it could cause trouble later. I don't blame the hotel for that, the builder cut corners and the hotel has to deal with it. Those issues are manageable, so I'd still recommend staying here.

The room smelled like stale body odor, and the corners and carpet were dirty. Management offered to bring up air freshener, but they were reluctant to move us, so we were basically left to put up with the smell. With Trivago showing such a high rating, I don't understand it. I should have booked a reputable hotel.