Walthall Lofts Apartments by Barsala

We loved the place and were ready to move in, even though several features advertised online weren't finished. The leasing agents and upper management had negotiated terms with us and promised to follow up, but never did. I called and went there twice and still couldn't get a final answer. We were willing to take a chance and trust they'd add the promised features later, and even to overpay because we wanted to live there so much. But they never got back to us or gave us the opportunity. It became clear they didn't want me as a resident. On my last try for answers, the agent kept talking to me while two people stood right outside the glass door waiting to get in, in the sun, and she acted like they weren't there. That told me what I needed to know about how they treat future tenants. It makes you wonder if that carries over to people who have signed leases, too. I won't keep chasing a business that wants MY money. It should be the other way around. Stay far away. I don't recommend it.

The property is beautiful and has a very unique concept. But there has been a lot of staff turnover since late December 2020, making it hard to get consistent information. The new management won't honor an agreement the previous manager made with us. They've also been rude and shown no compassion for our situation. We planned to lease again when we return next year for a job, but that's not happening. Jamie, the security guy, has been the one reliable person and is wonderful. Management, not so much.

My lease ends this month, and I'm renewing it. I love living at the Walthall lofts and can't imagine being anywhere else. The people who work here feel like family, the management downstairs takes care of me on and off the clock, and maintenance always comes when I need them. The property is spectacularly clean, and the security guards make me feel safe. Praise Jesus!

Ann, one of the staff leasing agents, is simply rude and unprofessional. Given the previous ratings, I guess that's the staff culture. Her poor customer service will cost the property plenty of leasing opportunities. We walked away because of her disrespect. I wouldn't feel comfortable having my daughter live here with adults behaving like that. You get what you pay for? Not yesterday. The rates are high for pure ignorance, and I'm not paying for that.