Cloud 9 Inn & Suites Lake George

The only thing that worked well was the TV, though its remote was sticky. There was no AC even after they replaced the unit. The door wouldn’t lock unless two people slammed it shut together. In the shower, the water kept switching between freezing and burning hot without us moving the handle, and it was gross, with mold, hair, and a toothpick in it. The room smelled awful as soon as we walked in, with cockroaches all around and countless flies and moths. Horrible, disgusting experience. I wish I could give it zero stars.

The location is fantastic, right off the highway and under a five-minute drive from downtown Lake George, with mountain views from the front. Mini-golf and an arcade are within walking distance, though they were closed due to Covid-19. The pool was very nice, and the cable TV, Wi-Fi, and air conditioning all worked. The manager seemed hard-working and pleasant, and I believe the woman who checked us in was doing her best, though she seemed to have little help. She was the only employee we saw the whole stay. Our room was very clean, with clean floors, an almost immaculate bathroom, and what seemed like new sheets and blankets. It was definitely dated and needs renovations. They don’t clean rooms during multi-night stays, which was fine by us but useful to know. I rarely review places and try to find positives, and I hate writing something that could hurt a small business right now. But there was no breakfast, although it was advertised, and we had chosen this motel partly for continental breakfast. I assume Covid-19 restrictions were the reason, but I don’t know, and we had the extra expense of going out. People in nearby rooms smoked marijuana all day, and we could smell it in ours. With our one-year-old, we didn’t want her around it, so we left a night early.

It’s a no-frills place at a reasonable price, with clean rooms, a manager who’s always around, and a great pool. My daughters and I have stayed here every summer for the past five years, and we spent a week here this time. If you want pampering, go uptown and pay three times as much.

The room had a strong moldy smell, and the bathroom was filthy, with dark mold in the shower and on the tiles. It’s clearly an older, run-down building. There was no breakfast, despite it being advertised as included, and the ice machine was broken, so we had to go to the motel next door. Those issues might have been tolerable, but on our second day the water stopped completely. We couldn’t use the shower or sink. After an hour it came back in fits and starts, then stopped again a few minutes later. The front desk said they knew about the problem and were fixing it. Other guests we spoke to had no water either, and we were never offered a refund or discount.