Super 8 by Wyndham Los Angeles Downtown

Breakfast doesn't offer much variety, but what they serve is good. We come a couple of times a year because the rooms are clean and decent, and the service stays reliable. It's near a busy street, though the spot is handy for us and the noise hasn't been a problem. We'll be back.

Parking costs extra, and there aren't enough spaces, so you may end up parking wherever you can beside a container. The front desk staff were cold. They weren't openly rude, but didn't seem willing to do more than the bare minimum. In busy cities, people can get used to dealing with all kinds of people and lose their sympathy or empathy.

I'd stayed here for years because it's close to Dodger Stadium, but I won't return after what happened. I recorded the situation and hope management acts. Guests deserve basic respect, fairness, and honesty. When I arrived to check in, Mari wouldn't honor my confirmed reservation, and she gave my prepaid room to someone else at a higher rate. I'd paid $180, while the new guest was quoted $300. She told me to wait a few minutes and the room would be available, which made it seem like she was reselling it. My husband had already added me to the booking, and we'd called the day before and were told checking in under my name would be fine. I wasn't feeling well and needed the room I'd paid for, and to use the restroom. Mari refused both, and made me wait an hour, though she opened the restroom for three other guests checking in. She said my situation wasn't her problem. Expedia added me to the reservation within minutes, but then Mari said the booking had “disappeared.” Expedia was still on chat and offered to speak with her, but she ignored them. She also insisted parking cost $35 even though my confirmation said $10 and the guest before me had paid $10. When I pointed this out, she said, “You know what, I’m not checking you in. I’m refunding you.” Even at a 2-star motel, guests should be treated decently. Mari was disrespectful and unprofessional, and needs serious customer service training. The whole experience was embarrassing and unacceptable.

We left around 3 in the morning because we no longer felt comfortable. There was blood on the sheets, and when I reported it before we got into bed, they blamed my wife and me for the stain and the torn sheets, then charged me for them. I'm glad I took pictures. They also put us in a smoking room even though I'd booked a non-smoking one. My wife couldn't handle the smell. Wouldn't recommend.