Quality Inn Monroe

After a ten-hour drive, it worked for the two of us for one night. The beds were clean enough and the shower had hot water, but the room smelled like sewer. The ceiling had been patched and painted over several times and still needed repairs. The bathroom was clean, though its condition reminded me of a 1980s 7-11 truck stop restroom. I've stayed in Motel-6 rooms in better shape. This isn't a 3-star hotel, more like one star at best. I should've questioned paying $90 for a room rated three stars.

I went to the Quality Inn Monroe at 1407 Martin Luther King Jr, Monroe, Louisiana, after my husband booked a room for me the day before my trip. I called that morning to ask about early check-in, and the man on the phone was pleasant and said I could arrive at 2:30 pm without a charge. At the desk, he told me the reservation had been canceled. My husband had first booked a king room, and I could see that cancellation on my phone. But I also had a second confirmation for a double room, which I showed him. He took another call while we were talking without asking me to wait, then came back and said the confirmation I showed him was wrong. I asked whether a double room was available, since the newer confirmation said double and we were both looking at it. He said he'd only give me the king, even though a double was available. I was still trying to understand what had gone wrong and sort it out, but he waved his hand like a talking puppet and said he was canceling both reservations. I asked how there could be two when one was already canceled. He told me to leave and said he didn't want my business. I left politely, still confused. The exchange felt very unprofessional and his attitude was awful. Two other people in the lobby watched the whole thing. I went to the Super 8 next door, spent less, and was treated much more pleasantly. My husband later called to say the reservation still appeared in his account. We don't know whether his card might still be charged, since the clerk said he would cancel after refusing service. If that happens, we'll ask for the surveillance footage. I hope this helps other people.

The breakfast was delicious, and the staff were amazing. I stayed here when I came down for my sister's graduation. It was a great place, and I'd definitely return on my next visit.

I was hurrying up the stairs to my room because I badly needed to use the restroom. A maintenance man stopped me and said I looked suspicious and could be put out. I asked what I'd done wrong, and he said I hadn't done anything, just that I was running around like a kid. I explained I needed to pee, but he yelled at me and said I couldn't leave the hotel. I was confused because I hadn't done anything or given him attitude. He told me to watch my tone because he could make things happen fast, and said his wife and child lived there and I was disturbing them. Then he threatened, “I can make this get ugly real quick.” I felt profiled and afraid of being put out, even though I was only hurrying upstairs to my room. I'm still confused about why he treated me that way, and it was rude and frightening.