Red Roof Plus San Antonio Northeast

I stayed twice, several months apart, and the motel has had renovations. Both times the elevator was broken, and I don’t understand why repairs are taking so long. Paying the incidental fee also meant a nonrefundable $2.50 service charge. That made me feel robbed. They could at least give me a bottle of water for it. I’ve effectively donated $5 to the business. The towels and sheets are poor quality, which is why they’re stained, so bring your own towels. The owners are cutting corners and going the cheap route.

We were told at check-in that the elevator was out and our room was upstairs. My partner couldn’t manage stairs because of a leg injury. The man at the front desk said their website mentioned the outage, but it didn’t. He first said they were fully booked through the weekend, although there were only three cars in the lot. Then he suddenly found us a ground-floor room, so we took it. The toilet seat had bugs on it, the bathroom smelled like vomit and looked unclean, the floors were dirty, and the bedspread had stains. When we complained, the best he offered was to have housekeeping come first thing in the morning. We removed the bedspread and slept anyway. In the morning, the shower pressure was painfully strong on our skin, and the room still smelled so bad we couldn’t stay. The manager didn’t ask what was wrong or offer to fix anything. He just said he’d refund the charges, which told me enough about what he knows of the hotel. I’ll never stay here again.

My four-year-old daughter had stayed here with my stepmom for the second night in a row. She called us homesick, so we came to pick her up with her bags. The front desk woman wouldn’t let us walk down the hall, even though we only needed about five minutes on the first floor. She kept saying the policy didn’t allow visitors. I get that there’s a policy, but this was a little kid wanting to go home. I could understand it for a group of teens, but not a family collecting a homesick child. The woman was hard to understand, and we stay in hotels all over the US, usually much nicer ones, but this was our family’s pick. We’ve never run into this policy before. They should worry about improving the lobby and the place. My family will stay somewhere else. Good luck.

The so-called remodeled rooms had roaches, and the AC took hours to cool the room. The elevator was broken and the TVs didn’t work. They claimed to be booked even though there didn’t seem to be anyone in the hotel. I wouldn’t recommend it if you’re traveling alone.