Hilton Garden Inn Springfield, MO

The price was pretty fantastic for the quality of the amenities, and everything in the room was in like-new condition. I was just passing through and had a great day here. The restaurant was sparsely attended, so I got plenty of attention and quick service. The bar was nice, and the staff were polite and responsive.

Several bugs turned up in our room, including one in the bed. That was unsettling and not what I expected from this brand. I also had a frustrating problem with the EV charging information at the Hilton Garden Inn Springfield. Before booking, I called to confirm the chargers worked and were free for guests, and was told yes. After booking, I messaged to confirm again and ask about early check-in, and was again told charging was complimentary. When we arrived, my Tesla showed a price of $0.30 per kWh, close to supercharging rates and far above Missouri utility costs. The front desk attendant said it should be free, said I was the first to report otherwise, and suggested I charge and ask for a refund after the stay by giving them the total. After I left, the front desk couldn’t help with the refund. I got the general manager’s email, but heard nothing for seven days. The eventual response blamed me for missing a posted sign, even though I had asked staff three times, and offered just 5,000 Hilton points. That’s poor service, inaccurate information about free charging, and inadequate maintenance. I would have chosen somewhere else if I’d known the real costs and conditions, and I won’t return. Clearer communication, aligned policies, and better quality checks would help, especially from the general manager.

After traveling across the Midwest for many days and staying at Hilton Garden Inn hotels every night, the Springfield, Missouri stay was the worst so far. I’d driven all day and hauled my luggage up to the room, then came back down to order dinner from the very young woman behind the bar and kitchen counter. As soon as I sat down, she told me, “We close in an hour and I ain’t stayin for nobody!” I ordered a drink and dinner, and then she went on for a while about two or three customers who’d been rude to her. Dinner arrived, but my evening turned into listening to her problems, and it quickly seemed to me that she was the problem. I asked for my check four or more times. When it finally came, she’d charged me double what I’d paid at any other Hilton Garden Inn during the past three weeks. I understand why she kept talking about being underpaid and Hilton not caring about her. This location is older and outdated, and the staffing reflects that.

The made-to-order breakfast was a nice touch, and housekeeping did a good job. The room price felt reasonable for what you get. The bathroom, table, microwave, and refrigerator were clean and in working order. It’s a standard three-star hotel, but the facilities are good for the cost.