Travelodge by Wyndham Lansing

I’ve waited more than an hour at the desk for someone to show up and help me check in. When the staff member finally arrived, they seemed annoyed and were rude the whole time. This has happened alongside repeated problems with reservations: I book a particular room and am told it’s set aside for me, but when I arrive, someone else has it. After several times, making a reservation feels pointless. The service has been awful and disrespectful, and they don’t keep their word about rooms. I wouldn’t recommend this motel.

The only decent part of my stay was that the young woman at the front desk was pleasant. The room itself was in very bad shape: black cobwebs covered parts of the ceiling, dead bugs were behind the bathroom door, and the supposedly non-smoking room smelled of cigarettes. There was a large sunken section in the bathroom floor, its door was broken, and the entry door didn’t seal. I’m a diamond member and have stayed at hundreds of Wyndham chain hotels. This was probably the worst one.

I’ve never had a bad experience at a Wyndham property before, so this was a real disappointment. I’ve stayed with the chain many times, including making a reservation for my husband under his name, and the name has never been changed without my involvement. I have the confirmation email showing his name. I also called around 11 p.m. on February 28, 2026, to check that he’d be able to check in, and the clerk assured me there shouldn’t be a problem. My husband needed a safe place to stay more than an hour from home after DoorDashing in Lansing, because road conditions were poor. He went to check in on March 1, 2026, at about 1:53 a.m. A friend was with him and witnessed what happened. The night clerk, “Tameka” (or however you spell her name, since she refused to spell it when asked), was rude to him from the start. When he explained that I’d called about the reservation I made for him, she responded snarkily and was disrespectful to him, a veteran. I later got a cancellation email and saw an underscore in the name, which showed me it had been changed. Around 2 a.m., my husband called to tell me what had happened. Since he hadn’t gotten the clerk’s name, I called the hotel to ask. She was hostile and disrespectful to me too when I said she’d been very rude to him. I wanted to confirm the spelling so I could contact management in the morning, but she refused to spell her name and hung up while I was speaking. There was no reason for either of us to be treated that way. I won’t stay there again unless this is properly addressed. I’m also disappointed that Wyndham would allow someone so hostile in a customer-facing position.

After moving into our new apartment, we found that the blankets, sheets, and pillows we’d bought from a former acquaintance of my wife were used hotel bedding. Some had visible blood and brown stains or cigarette burns, which was disturbing and raised hygiene concerns. She’d claimed the items were new and charged us $550 in cash, including bulk cleaning supplies. We’d stayed at this Travelodge for a weekend, where she worked as a housekeeper. She asked for the money upfront and told us to wait until after midnight, saying the general manager, housekeeping supervisor, and on-call maintenance staff wouldn’t be awake or there then. We waited and met her near her room on the property, where she handed over the bedding. When we tried to work out what to do, she warned us not to contact management and said she’d report us to the police for theft if we did. As far as I know, she still works there, though she said she’d only been employed for a short time. The whole situation was very uncomfortable and not what I’d expect from a hotel stay. I wouldn’t recommend this location, and I’d urge people to be careful.