Il Rivalta - Place of Charme

The hotel has a distinctive mix of old and modern architecture that feels comfortable and elegant. I found the stay peaceful and safe, and the location was ideal. The room was comfortable, and it was welcoming to come back after a day out to find it clean and restocked. Staff were kind and available, and breakfast was included. I’ll definitely return.

I paid the €14 city tax at check-in for my two-night booking, April 5 to April 7, 2026. I had to travel on April 6, so I told the hotel I’d be leaving early and asked for €7 back for the night I wasn’t staying. A week later, they were still refusing to refund it. They say the card used for payment doesn’t match the one on file, which makes no sense to me. I paid for both nights at check-in, and the hotel received the money. I’ve already sent the receipt and matching bank transaction as proof, but they still say they can’t process the refund because of the card mismatch, without giving a valid explanation. This is unacceptable. The payment was made in my name at check-in, and the hotel is keeping money that belongs to me. There are other ways to return it, including a bank transfer, and I’m willing to provide my account details if needed.

The location is great, and the service was attentive. It’s a fabulous hotel, but after paying over €500 for one night with breakfast included, I was surprised they wanted extra for two sunny-side-up eggs. That kind of penny-pinching left a bad taste.

We brought our dog, and they’d set out a bed and dish for him in the room. It’s dog friendly, and I’d stay again without hesitation. The room was large with a great view, the lobby was pretty and well maintained, and there’s a nice gym there. Staff were wonderful, friendly and accommodating.