Rohan I.
I should have taken the reviews more seriously. We only needed one night near Shinjuku station, so we picked this place. The photos and listing seem fake. Google still shows a room with three beds, but no such room exists. We booked for three and ended up with two separate rooms for our family. There’s no reception or staff, just a self check-in iPad that barely works. We never got the pin by email and had to call someone to get it. The passport scanning process is broken, too. Worst of all, the AC was broken and only worked on auto mode. Heat mode didn’t work, so in winter we couldn’t warm the room and had an extremely uncomfortable cold night. Calling remote assistance in the middle of the night and going downstairs for help seemed pointless. It’s clear people choose this for the location and low price, but I’d only do that if I were alone and had no other choice. As many people have posted, this IS NOT A HOTEL.
